Return, Refund & Exchange Policy

At The Pind Threads, our T-shirts are printed and prepared specifically for each order. Because our products are made on demand, we generally do not accept returns or exchanges due to change of mind, incorrect size selection, or incorrect product selection.

However, if you receive an item that is damaged, defective, misprinted, or different from what you ordered, we are happy to help.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it.

If your product is:

• Damaged during delivery
• Defective
• Misprinted or has a significant printing issue
• Different from the product you ordered
• Missing from your order

please contact us within 7 days of delivery at support@thepindthreads.com.

Please include:

• Your order number
• Clear photographs of the product
• Photographs of the packaging, where applicable
• A brief description of the issue

Our team will review the issue and, where applicable, arrange a replacement or refund.

Return Eligibility

A return or replacement request will generally be accepted only when the product has a manufacturing, printing, quality, or fulfillment issue.

The product must be:

• Unworn
• Unwashed
• Unaltered
• In the condition in which it was received

We may request photographs or other information to verify the issue before approving a return or replacement.

Size & Change-of-Mind Returns

Because our T-shirts are printed on demand, we do not accept returns or exchanges for:

• Incorrect size selected by the customer
• Change of mind
• Ordering the wrong product or design
• Personal preference regarding fit
• Minor colour differences caused by differences between screens, displays, and the actual product

Please carefully check the size chart available on the product page before placing your order.

Exchanges

We do not normally offer exchanges for a different size, colour, or design when the correct product was delivered.

If you receive a defective, damaged, misprinted, or incorrect product, we may provide a replacement at our discretion after reviewing the issue.

Refunds

If your refund is approved, the refund will be processed to the original payment method used for the order.

The processing time may vary depending on your payment provider or bank. We will initiate the refund after the return/claim has been reviewed and approved.

Return Shipping

If the return is due to an error on our part, such as receiving a damaged, defective, misprinted, or incorrect product, we will provide instructions for the return and, where applicable, arrange or reimburse the return shipping.

Returns sent without contacting us and receiving approval first may not be accepted.

Sale Items

Unless the product is damaged, defective, misprinted, or incorrectly fulfilled, sale and promotional products are not eligible for return or exchange.

Order Cancellation

Because our products may enter production shortly after an order is placed, cancellation requests must be made as soon as possible.

Once an order has entered production or has been shipped, cancellation may no longer be possible.

To request a cancellation, contact us at support@thepindthreads.com with your order number.

Contact Us

For any questions regarding returns, refunds, replacements, or damaged/incorrect orders, please contact:

Email: support@thepindthreads.com

Please include your order number in your email so that we can assist you as quickly as possible.

The Pind Threads reserves the right to review each return or replacement request individually and determine the appropriate resolution based on the circumstances and applicable consumer laws.