Shipping policy

Shipping Policy

Last updated: August 16, 2026

At The Pind Threads, our products are made and printed on demand. This means your T-shirt may be produced specifically after you place your order.

We work with third-party production and courier partners to process and deliver your orders.

1. Order Processing & Production

Because our products are made on demand, orders require processing and production time before they are shipped.

Orders are generally processed within 2–5 business days after successful order confirmation.

During sales, holidays, promotional periods, or periods of unusually high order volume, production may take longer than usual.

Once your order has been shipped, you will receive shipping/tracking information where tracking is available.

2. Delivery Time

After your order has been shipped, delivery generally takes approximately 3–7 business days, depending on the delivery location and courier service.

Therefore, the overall estimated delivery time is generally:

Production & Processing: 2–5 business days
Shipping & Delivery: 3–7 business days

Estimated delivery times are provided for guidance only and are not guaranteed.

Remote locations, difficult-to-reach areas, public holidays, weather conditions, courier delays, or other circumstances beyond our reasonable control may result in additional delivery time.

3. Shipping Charges

Applicable shipping charges will be displayed during checkout before you place your order.

Shipping charges may vary depending on:

Delivery location
Order value
Promotional offers
Shipping method
Courier availability

From time to time, we may offer free shipping or promotional shipping rates.

4. Cash on Delivery (COD)

COD may be available for eligible locations and orders.

COD availability may depend on:

Delivery location
Order value
Courier availability
Previous order history
Other operational or fraud-prevention considerations

For COD orders, customers must provide a valid phone number and accurate delivery address.

Please accept your COD order when it arrives.

Repeated refusal to accept COD orders or repeated failed deliveries may result in COD being unavailable for future orders.

5. Tracking Your Order

Once your order has been shipped, we may provide tracking information through email, SMS, WhatsApp, or other available communication channels.

Tracking information may take some time to become active after the shipment is handed over to the courier.

If your tracking information has not updated for an extended period, please contact us at:

support@thepindthreads.com

Please include your order number.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please carefully check:

Name
House/Flat number
Street/locality
City
State
PIN code
Phone number

If an order has not yet entered production or shipping, we may be able to update the address at our discretion.

Once an order has entered production or has been shipped, we may not be able to change the delivery address.

7. Incorrect or Incomplete Address

If an order cannot be delivered because the customer provided an incorrect or incomplete address, incorrect PIN code, incorrect phone number, or other inaccurate information, additional shipping or re-delivery charges may apply where permitted.

If the package is returned to us because of an incorrect address or failed delivery, please contact us at:

support@thepindthreads.com

We will advise you regarding the available options.

8. Failed Delivery Attempts

Our courier partners may make multiple delivery attempts depending on their operational policies.

A delivery may fail because:

The recipient is unavailable
The recipient refuses the package
The address is incorrect or incomplete
The phone number is unreachable
The delivery location is inaccessible
The recipient does not respond to the courier
Other courier-related circumstances

Please ensure that someone is available to receive your package.

9. Delayed Shipments

While we make reasonable efforts to deliver orders within the estimated timeframe, delivery dates are estimates and cannot always be guaranteed.

Delays may occur due to:

Courier or logistics issues
Weather conditions
Natural disasters
Public holidays
Strikes or transportation disruptions
High order volumes
Remote delivery locations
Government or regulatory restrictions
Incorrect customer information
Other circumstances outside our reasonable control

If your order appears significantly delayed, please contact us with your order number and we will assist you in checking its status.

10. Lost or Damaged Shipments

If your package appears to have been lost in transit or arrives visibly damaged, please contact us as soon as possible at:

support@thepindthreads.com

For damaged packages, please provide photographs of the outer packaging and the product so that we can investigate the issue with the relevant shipping or production partner.

11. International Shipping

International shipping may be offered for selected destinations.

Where international shipping is available, delivery times and shipping charges will depend on the destination and shipping service.

Customers are responsible for complying with applicable import requirements and may be responsible for customs duties, taxes, or other charges imposed by the destination country, where applicable.

International delivery estimates are not guaranteed.